Shipping Policy

SHIPPING POLICY

 

This Shipping Policy is for NUGG, LLC and was last updated on 01/01/2023. 

  1. SHIPPING AND DELIVERY OPTIONS

FREE SHIPPING

  1. PROCESSING TIME 

Orders are processed withing 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

  1. CANCELLATIONS

After an order is submitted, processing begins, and the order cannot be cancelled. If there are questions about cancelling an order, please contact us.

  1. RETURNS

All sales are final, and returns are not accepted.

  1. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

  1. DAMAGED ORDERS

NUGG, LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so we may assist you in filing a claim with the shipping provider.

  1. SHIPPING RESTRICTIONS 

Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Adminsitration) has restrictions on what items can be shipped through air transportation in the U.S. As such, any unauthorized items for air shipment may require a different shipping method. 

  1. CONTACT 

For any questions about this shipping policy, contact:

Email:  Simplynugg@gmail.com